Product FAQ
Product & Customization Questions
Learn more about our solar panel types, application scenarios and customization options.
What types of solar panels do you offer?
We offer flexible solar panels, portable solar panels, rigid solar panels and custom-shaped solar panels for different markets and applications.
Can you provide customized solar panels?
Yes. We support customization for size, shape, power, structure, material and branding according to your project requirements.
Which applications are your solar panels suitable for?
Our products are widely used in RV, marine, camping, balcony, off-grid and other mobile or special energy applications.
Do you support OEM and ODM projects?
Yes. We support OEM / ODM cooperation for distributors, importers, project buyers and brand customers.
Order FAQ
Quotation, MOQ & Sample Questions
Common questions related to quotation, order arrangement and sample requests.
Can I request a quotation based on my required size and power?
Yes. Please send us your application, size requirement, target power or drawings, and we will recommend a suitable product solution and quotation.
Do you offer samples before bulk orders?
Yes. Sample orders can be arranged for testing, evaluation and project confirmation before mass production.
What is your MOQ?
MOQ depends on the product type and customization level. For some projects, flexible MOQ support may be available. Please contact us for details.
How long is the lead time?
Lead time depends on the product type, order quantity, and customization requirements. Sample orders are typically shipped within 7 days, while mass production orders are generally shipped within 20–30 days. We will confirm the estimated production time when providing the quotation.
Shipping FAQ
Shipping, Packing & Delivery Questions
Basic information about packaging, shipping arrangements and delivery support.
Can you arrange international shipping?
Yes. We can support international shipping arrangements and also coordinate with your forwarder if needed.
Can you provide packing information?
Yes. We can provide package size, weight and packing details according to the product model and order quantity.
Can you ship to our designated freight forwarder?
Yes. If you have your own freight forwarder, we can coordinate shipment to your designated warehouse or agent.
What shipping methods are available?
We offer a variety of shipping methods, including express courier, air freight, rail freight, sea freight, and other suitable logistics solutions depending on the product, destination, and order quantity.
Service FAQ
Warranty, Support & Cooperation Questions
Questions about after-sales support, warranty policy and technical communication.
Can you provide technical support for project selection?
Yes. You can share your application scenario, installation environment, required size or power target, and we will help evaluate a suitable direction.
Do you provide warranty support?
Yes. We provide warranty communication and after-sales support according to the product type and agreed order terms.
Can you provide technical documents and certificates?
Yes. Product catalogs, technical data sheets and relevant certificates can be provided for business communication and evaluation.
How can I contact your team for support?
You can contact us through the Contact Us page or send your detailed requirements to [email protected]. Our team will respond as soon as possible.